1. Introduction and Identity of the Data Controller
This Privacy Policy describes how SustainaLife ("we", "us", "our") collects, uses, stores, discloses, and protects personal information obtained through our website at https://marginbear.world (the "Website") and through any related services, programs, or communications.
SustainaLife is operated by:
- Business name: SustainaLife
- Address: 63 Mason St, Maroubra NSW 2035, Australia
- Phone: +61 481 307 778
- Email: contact@marginbear.world
- ABN: 00 000 000 000
We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) (EU) 2016/679 to the extent applicable to our operations.
2. Scope of This Policy
This Privacy Policy applies to all personal information collected by SustainaLife through:
- Our Website and all pages contained within it;
- Contact forms, enquiry submissions, and email correspondence;
- Program enrolments and purchases;
- Cookies and similar tracking technologies (see our Cookie Policy);
- Any other interaction between you and SustainaLife.
This policy does not apply to third-party websites or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party sites you visit.
3. What Personal Information We Collect
We collect only the personal information that is necessary for the purposes described in this policy. The categories of personal information we may collect include:
3.1 Information You Provide Directly
- Contact information: Full name, email address, and any information included in your message when you submit our contact form;
- Purchase information: Name, email address, billing address, and payment details when you purchase a program (payment card data is processed by our payment provider and is not stored by us);
- Correspondence: Any information you provide when you contact us by email or other means.
3.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and time spent on pages;
- Cookie data: Information collected through cookies and similar technologies, as described in our Cookie Policy;
- Device data: Device type, screen resolution, and general geographic location (country or city level, derived from IP address).
3.3 Information We Do Not Collect
We do not intentionally collect sensitive personal information as defined under the Privacy Act 1988 (Cth), including health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records. Our programs are educational in nature and do not require or request such information.
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
4.1 Providing and Improving Our Services
- Responding to your enquiries and messages submitted through our contact form;
- Processing program enrolments and purchases;
- Delivering program materials and related communications;
- Improving the content, functionality, and user experience of our Website;
- Diagnosing and resolving technical issues.
4.2 Communication
- Sending transactional communications related to your enquiry or purchase;
- Sending service updates, program announcements, or changes to our policies (where you have provided your email address and have not opted out);
- Responding to requests, complaints, or feedback.
4.3 Legal and Compliance Purposes
- Complying with applicable laws, regulations, and legal obligations;
- Enforcing our Terms of Service and other agreements;
- Protecting the rights, property, and safety of SustainaLife, our users, and the public.
4.4 Analytics
- Analysing aggregate, anonymised data about how our Website is used in order to improve our content and services;
- Monitoring the performance and security of our Website.
5. Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area (EEA) or the United Kingdom, we process personal data on the following legal bases under the GDPR:
- Consent (Article 6(1)(a)): Where you have given explicit consent, such as when submitting our contact form (GDPR checkbox) or accepting non-essential cookies;
- Contractual necessity (Article 6(1)(b)): Where processing is necessary to perform a contract with you, such as delivering a purchased program;
- Legal obligation (Article 6(1)(c)): Where processing is required to comply with a legal obligation;
- Legitimate interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, such as improving our Website, preventing fraud, and ensuring network security, provided these interests are not overridden by your rights and interests.
6. How We Share Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information in the following limited circumstances:
6.1 Service Providers
We engage trusted third-party service providers to assist us in operating our Website and delivering our services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws. Categories of service providers include:
- Web hosting and infrastructure providers;
- Payment processing providers (who handle payment card data independently);
- Email delivery services;
- Analytics providers (where you have consented to analytics cookies).
6.2 Legal Requirements
We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you by email or prominent notice on our Website of any such change in ownership or control of your personal information.
7. International Data Transfers
SustainaLife is based in Australia. If we transfer your personal information to countries outside Australia or the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authority, or that the recipient country provides an adequate level of data protection as recognised under applicable law.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:
- Contact form submissions: Up to 2 years from the date of submission, or until the enquiry is resolved, whichever is later;
- Purchase records: Up to 7 years from the date of purchase, in accordance with Australian tax and accounting obligations;
- Website analytics data: Up to 26 months in anonymised or aggregated form;
- Cookie consent records: Up to 12 months from the date of consent.
When personal information is no longer required, we securely delete or anonymise it.
9. Security of Your Personal Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transmission of data via HTTPS (TLS encryption);
- Access controls limiting who within our organisation can access personal data;
- Regular review of our data handling practices and security measures;
- Use of reputable, security-certified third-party service providers.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
10. Your Rights
Depending on your location and the applicable law, you may have the following rights regarding your personal information:
10.1 Rights Under Australian Privacy Law
- Access: You have the right to request access to the personal information we hold about you;
- Correction: You have the right to request that we correct personal information that is inaccurate, out of date, incomplete, or misleading;
- Complaint: You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
10.2 Rights Under GDPR (EEA/UK Residents)
- Right of access (Article 15): The right to obtain confirmation of whether we process your personal data and to receive a copy of it;
- Right to rectification (Article 16): The right to have inaccurate personal data corrected;
- Right to erasure (Article 17): The right to request deletion of your personal data in certain circumstances;
- Right to restriction of processing (Article 18): The right to request that we restrict processing of your personal data in certain circumstances;
- Right to data portability (Article 20): The right to receive your personal data in a structured, commonly used, machine-readable format;
- Right to object (Article 21): The right to object to processing based on legitimate interests or for direct marketing purposes;
- Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal;
- Right to lodge a complaint: The right to lodge a complaint with a supervisory authority in your country of residence.
10.3 How to Exercise Your Rights
To exercise any of the above rights, please contact us using the details below. We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.
- Address: 63 Mason St, Maroubra NSW 2035, Australia
- Phone: +61 481 307 778
- Email: contact@marginbear.world
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Website. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please see our Cookie Policy.
12. Children's Privacy
Our Website and programs are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected personal information from a child, please contact us immediately and we will take steps to delete such information.
13. Links to Third-Party Websites
Our Website may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement of those sites. We have no control over the content or privacy practices of third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or by a prominent notice on our Website. We encourage you to review this policy periodically.
Your continued use of our Website after any changes to this policy constitutes your acceptance of the updated policy.
15. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details above. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
- For EEA residents: Your local data protection supervisory authority.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
- SustainaLife
- 63 Mason St, Maroubra NSW 2035, Australia
- Phone: +61 481 307 778
- Email: contact@marginbear.world